How we work
Learn about our approach below or click here to view our terms and conditions
1. Initial Contact
You contact us to discuss your requirements
4. Final measurements.
If you have chosen to purchase tracks or poles, we will arrange for a professional fitter to fit these for you. Once this has been done, final measurements will be taken.
(Cost of fitting comes at an extra cost)
2. Visit & Consultation
We offer a free consultation in the comfort of your own home to offer advice on what will best suit your window, budget and to take measurements. You can also visit us in our show room to look through pattern books.
(We are happy for customer's to supply fabrics at a surcharge of 10%. Please see T&C's for more information.)
5. Delivery & Final payment
Once your curtains and blinds are completed, we will ring to arrange delivery at a suitable time for you.
The remaining 50% payment will be required in full 2 days prior to delivery via BACS or cash on delivery.
3. Estimate & Terms of
Agreement
Once a final window design has been decided, an estimate will be sent via email or post.
Once confirmed, a 50% non-refundable deposit will be taken.
TERMS & CONDITIONS
OUR BESPOKE SERVICE HAS 100% CUSTOMER SATISFACTION TO DATE. IN ORDER TO KEEP THIS LEVEL OF CUSTOMER SATISFACTION, I THEREFORE ASK YOU TO PLEASE NOTE THE FOLLOWING DETAILS:
ONE
QUOTES ARE VALID FOR A TOTAL OF 90 DAYS
TWO
QUOTES ARE SUBJECT TO MEASUREMENTS AND WINDOW DESIGN. PRICES WILL VARY BY WINDOW SIZE AND SCALE OF THE JOB
THREE
PETROL CHARGES WILL NOT BE ADDED, HOWEVER IF YOU DECIDE TO HAVE THE JOB DONE IN STAGES ADDITIONAL COSTS MAY BE APPLIED DEPENDANT ON TRAVEL COSTS TO PICK UP, RE-MEASURE & DELIVER SEPARATELY
FOUR
ALL SUNDRIES SUCH AS LINING/ INTERLINING/ BLACKOUT LINING WILL BE SUPPLIED AT ADDITIONAL COSTS TO LABOUR. ROMAN BLIND LABOUR COST INCLUDES CHILD SAFE TRACKS & FIBRE GLASS RODS
FIVE
A 10% SURCHARGE WILL BE ADDED TO ALL FABRICS SUPPLIED BY THE CUSTOMER. THESE FABRICS ARE YOUR RESPONSIBILITY, HOWEVER ALL FABRICS WILL BE CHECKED OVER BY ME FOR FLAWS AND IMPERFECTIONS
SIX
IF YOU WISH TO RE-PURPOSE OLD OR READY-MADE CURTAINS, IT IS YOUR RESPONSIBILITY TO CHECK YOU ARE HAPPY WITH THE QUALITY OF THE FABRIC. IF YOU WISH TO USE FABRIC THAT I HAVE SPECIFICALLY RECOMMENDED AGAINST, BE AWARE THAT THE CURTAINS MAY NOT LOOK AS GOOD WHICH REFLECTS BADLY ON ME & I CANNOT BE RESPONSIBLE FOR THE FINISHED LOOK. I WILL STRIVE TO MAKE THEM LOOK THEIR BEST
SEVEN
ALL CURTAINS WILL BE DRESSED AND HUNG UPON DELIVERY AS STANDARD. WE OFFER FITTING ON ALL ROMAN BLINDS, TRACKS AND CURTAIN POLES AT ADDITIONAL COST
PAYMENT TERMS
ONE
UPON CONFIRMATION OF YOUR ORDER, A 50% DEPOSIT IS REQUIRED
TWO
REMAINING 50% TO BE PAID IN FULL TWO DAYS PRIOR TO DELIVERY VIA BACS OR CASH ON DELIVERY